- Change of Address
- Medical Education
- Disabled Access
- Complaints
- Access to Medical Records
- Patient Confidentiality
- Patient Rights & Responsibilities
- Violent or Abusive Behaviour
- Using this Website
- Your Local PCT
- Our Surgeries - Ponteland
- Our Surgeries - Stamfordham
- Our Surgeries - Wylam
- Useful Telephone Numbers
Change of Address
If you change name, address or telephone number, please let our receptionists know by calling or writing to us. If you move outside the practice area you may need to find a doctor in your new area. There are instructions on what to do when you move to a new area on the back of your NHS medical card.
Medical Education
We are a training practice and you may be offered an appointment with a GP registrar. These doctors are fully qualified will have had experience in several hospital specialties. They are completing their specialist training as a GP.We also teach medical students and sometimes you may be asked to see the doctor or nurse with a student present. You will always be asked beforehand if this is acceptable and you may ask for the student to withdraw if you prefer to have your consultation in private.
Disabled Access
There is good access for the disabled to all of our consultation rooms.
Complaints
We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if you prefer, in writing. Every effort will be made to answer your concerns as soon as possible.
Access to Medical Records
The practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with in accordance with the Act. Please contact the Practice Manager for further information.
Patient Confidentiality
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up to date records about your health and treatment so that those treating you can give you the best possible care. This information may be used for management and audit purposes. However, it is usually only available to, and used by, those involved in your care. You have the right to know what information we hold about you. If you would like to see your records please contact the Practice Manager.
Patient Rights & Responsibilities
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details.
Violent or Abusive Behaviour
We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.
Using this Website
The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal advice patients receive when consulting a GP.
Your Local PCT
The area served by White Medical Group is in the district covered by Northumberland Care Trust, which is responsible for ensuring you receive all the services you need. For details of all primary care services in the area, look at 'Your PCT Guide to Primary Care Services' at www.northumberlandcaretrust.nhs.uk or get the information you need at www.nhs.uk
Our Surgeries - Ponteland
Ponteland Primary Care Centre, Meadowfield, Ponteland, NE20 9SD.
Telephone 01661-822222 / Fax 01661-867626
Our Surgeries - Stamfordham
Glenbriar, 12 Grange Road, Stamfordham, NE18 0PF.
Telephone 01661-886587 / Fax 01661-886688
Our Surgeries - Wylam
The Surgery, Jackson Road, Wylam, NE41 8EL.
Telephone 01661-852515 / Fax 01661-852086
Useful Telephone Numbers
NHS Direct 0845 46 47
Royal Victoria Infirmary 0191 233 6161
Newcastle General Hospital 0191 233 6161
Freeman Hospital 0191 233 6161
Hexham General Hospital 01434 655655
North Tyneside Hospital 0191 259 6660
St George's Hospital 01670 512121
Newcastle GUM Clinic 0191 219 5011/5013
Wansbeck Hospital 01670 521212
Newcastle Walk-In Centre 0191 256 3163
Northumberland Care Trust 01670 394400
Newcastle PCT 0191 219 6000
North Tyneside PCT 0191 291 9292
Parklands Chemists 01661 823532
Hopley Chemists 01661 822055
Henderson Chemists 01661 823405
Wylam Pharmacy 01661 852253
